Much focus is placed these days on keeping employees engaged. But is that enough? Keeping your employees happy is the key to reducing turnover, increasing operational efficiency and improving your bottom line. How can you ensure that your employees are happy and engaged? Communicate Your Vision Let them in on your dreams and plans. Employees… Read more »
Category: Hospitality Industry Insights
Millennials: The Future Of The Hospitality Industry. How Do You Engage With Them?
As Millennials enter the hospitality industry in increasing numbers and become a larger part of your customer base, it’s important to adapt. Millennials bring a lot to the business world, but learning what motivates them and how they work best can ensure you get the most from them. Leverage Technology. Using technology and social media… Read more »
How To Retain Seasonal Employees To Reduce Turnover
Busy seasons can be a great proving ground for new employees. But how can you ensure that the best of them want to stay once their expected tenure is over? Laying the groundwork ahead of time is the key. Make Them Feel Like Part Of The Team. Your existing employees may subtly (or less than… Read more »
Restaurant Or Hotel Reviews: Why They Are So Important For Your Business
It’s easy to lose sight of the importance of reviews to your business. But if you understand word-of-mouth, you can understand reviews – it’s word-of-mouth on an international, nearly infinite level. Where a dissatisfied customer once would have told a friend or two about a bad experience, he can now post it online and reach… Read more »
The Cost Of A Bad Hire And How To Avoid It
A single bad hire can cost an employer up to 30% of the individual’s first year compensation. In the hospitality field, damages can go farther and wider. One bad hire touches so many people – both customers and employees, that there is no telling how far the ripples will extend. Impact of Bad Hires Employees… Read more »
Horizon Opens Regional Office in South Florida
LEAWOOD, KS—October 20, 2014—Horizon Hospitality, a hospitality industry employment search firm that provides a variety of recruitment services to restaurants, private clubs, hotels, and resorts across the nation, is proud to report a 36% increase in revenue year to date in 2014—the best end-of-year result in the company’s 16-year history. Over the course of 2014, Horizon… Read more »
Having Trouble Finding Hospitality Job Candidates? What Should You Do?
As the economy improves, demand for hospitality professionals increases. People who had been saving their discretionary income begin once again splurging on vacations and restaurant meals. At the same time, workers who had turned to hospitality for extra income in a slow economy may now return to their regular jobs. With increased demand and fewer… Read more »
Using Assessments and Pre-Screening Tools to Hire the Best Talent
Screening resumes and interviewing is only the start of the hiring process. Both are subjective and prone to human error. Adding screenings and assessments can help to uncover a candidate’s hidden talents and problem areas in an objective manner. But screenings are just a tool. Assess the information you glean from them along with the… Read more »
The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key
Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience, often including negative reviews on social media – which can have an even stronger impact on your business. Hiring people who are customer-focused and have… Read more »
Creating Exceptional Teamwork between your Front of House and Back of House Staff
A little friendly rivalry between the front and back of the house is to be expected – even welcome. But when it begins to have a negative impact on daily restaurant operations, it’s time to bring the two sides together and remind them of the importance of working together. Hold Regular Staff Meetings. Meet at… Read more »