The hospitality industry is facing a paradox. Corporate layoffs across many sectors have created one of the deepest talent pools in years, yet hotels, restaurants, resorts, and clubs still struggle with burnout, high turnover, and understaffed teams. Every missed shift or resignation impacts profitability, leading to higher overtime costs, stressed managers, and service lapses that… Read more »
[Scott Samuels, CEO of Horizon Hospitality, is quoted in a recent article by Hotel News Now] …Sluggish demand for overseas travel to the United States is predicted next year and the election year could take the industry in a host of directions, which is why independent hoteliers are thinking about spending priorities now… …Independent hoteliers… Read more »
There is no shortage of technology available for hotels now, but which of the many available options are going to deliver a WOW experience for the guest? Begin by putting yourself in your customers’ shoes. What do they want most? Convenience Guests want to check in and out when it suits them. They don’t want… Read more »