When it comes to online customer complaints, the more promptly you address them, the better. In the hospitality industry, you sometimes have an advantage that other businesses do not. Your guests may be with you for several days, giving you the opportunity to rectify any problems before they even leave your premises. Keep up with… Read more »
Tag: Careers In Hospitality
Hospitality Staff Must Provide ‘WOW’ Customer Service
Travelers have become more independent. They plan trips without agents, conduct research online and don’t always use the services of bellhops or concierges. Without these traditional avenues of standout service, how can you impress your guests and earn repeat business? Share Local Knowledge Some travelers enjoy the predictability of visiting the same stores and restaurants… Read more »
4 Keys to Success after Receiving a Promotion
Winning a promotion is exciting. You put in a lot of hard work to get there and you’re probably eager to show what you can do. It’s natural to want to make a great first impression on the job, but it’s important not to bite off more than you can chew. Choose just a few… Read more »
The Pros and Cons of Job-hopping in the Hospitality Industry
It’s tough to strike a balance between building longevity in one place and going where the opportunity is. How do you know if you should stay for the long haul or jump ship? A big factor to consider is “Why are you making the change?”. Before you go job-hopping, weigh the pros and cons. Great… Read more »