Employers often wonder what it takes to hire and retain candidates in today’s talent market. A recent survey by Glassdoor may provide some answers. Chief among them is the importance of communication. What candidates typically want most is to be kept informed every step along the way. How can you use this information to your… Read more »
As a restaurant professional, you know it’s essential to keep up with popular developments in food and beverage and more importantly, anticipate what’s coming next. Here are a few trends you need to know in the coming year. Special Diets Increasingly, restaurants are focusing on how to adapt to diners’ evolving tastes and dietary restrictions.… Read more »
Most hiring managers have made a few hiring mistakes caused by hiring someone who looked good on paper. But really, what else do you have to go on when you’re ready to hire? Hiring the wrong person because you relied too heavily on their resume can be an expensive mistake. Here are some tips to… Read more »
Recent discussions have employers wondering if they should be asking candidates for salary history during the interview process. Of particular concern is Oregon’s Equal Pay Act, portions of which are to go into effect in October 2017. Along with many other provisions, it contains the admonishment that employers may not ask an applicant how much… Read more »
There’s more than one way to grow your restaurant business. The method you choose depends on the resources available to you. The primary sources of growth most restaurant owners rely on are increasing the number of customers who dine in their establishment or boosting the dollars spent by each diner. Here are some proven growth… Read more »
As a hospitality professional, travel may seem simple to you. For vacationers who may only travel once or twice a year or business people juggling a lot of demands, managing all the details involved in leaving town can be frustrating and confusing. Make the process just a little simpler, and guests will reward you with… Read more »
Luxury hotels can be difficult to staff well. You must hire people who are both comfortable interacting with well-off or celebrity guests, and committed to delivering a memorable experience to each and every one of them. It’s not easy. Guests of upscale hotels bring high expectations and can be demanding. They are accustomed to only… Read more »
What is your restaurant clientele like? Do they enjoy the finer things? Are they willing to pay a premium for them? A private onsite locker for wine and liquor may be just the perk they need to continue coming back to your establishment. After all, what would make them feel more welcome than providing a… Read more »
The best way to exceed client expectations is to really dig into their experience, not just with you, but in the industry in general. Of course, you speak to them regularly, but try to do a deep dive at least once a quarter so you can adjust for the seasons and adapt to any changes… Read more »
Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them… Read more »