Vacation rentals can be sensitive. Vacationers have unrealistic expectations that every aspect of their stays will be idyllic and perfect. Individuals who are perfectly rational in every other aspect of their lives suddenly behave like they are the princess and the pea. The smallest inconvenience can completely ruin their vacation. Unhappy Vacationers are the Last… Read more »
As an operator of a restaurant, hotel or resort, you know how often you are pulled in many different directions. With all the moving parts associated with keeping your business running successfully, hiring could easily drop to the bottom of your list. It really shouldn’t. People are your most important asset. It doesn’t make sense… Read more »
Today’s consumer has virtually limitless access to accommodation information before making the decision to book a hotel. Where they once picked up the phone and made a reservation, they can now spend hours comparing various hotels side by side. How can you stand out above your competition and attract new and returning visitors? Highlight your… Read more »
Increasingly, travelers look for ways to connect with the places where they stay. Business travelers in particular often come and go in a city with no sense of what it’s like. They simply don’t have the time to get out and about. By bringing that local flavor to them, you provide a sense that they… Read more »
Travelers know that there is simply nothing worse than a long layover in a strange city with no amenities available in the airport but the hard floor or an uncomfortable chair. Whether they are traveling for business or on their way to a long-awaited vacation, a stressful travel experience is the last thing they need.… Read more »
Travelers have become more independent. They plan trips without agents, conduct research online and don’t always use the services of bellhops or concierges. Without these traditional avenues of standout service, how can you impress your guests and earn repeat business? Share Local Knowledge Some travelers enjoy the predictability of visiting the same stores and restaurants… Read more »
Tablets are popping up in a variety of restaurants, from freestanding units on tables in fast-casual restaurants to discreet hand-helds that can be found even in higher-end establishments. How do you know if tablets are right for your restaurant? Who are your customers? Are your typical guests likely to embrace technology? To some, tablets may… Read more »
When you advertise a hospitality management position, you will probably have no shortage of responses. Unfortunately, a large percentage of them will be completely unqualified for the role. Your options are to take time, that could be spent elsewhere, to manually assess each of these resumes, or you can trust a hospitality recruiter to handle… Read more »
A change in management can be disconcerting to your team. Employees grow accustomed to an individual’s management style and know what to expect of them – what their communication style is, how often they provide feedback, how lax or stern they are about enforcing rules or policies. Change is difficult for many people and the… Read more »
One of hospitality’s most prominent trends in 2015 is continued consumer demand for locally sourced ingredients. Restaurant customers continue to ask for locally sourced and sustainable produce, meats and fish. Travelers to your hotel will be looking for meals and accommodations that offer local flavor over sterile corporate staleness. What Does That Mean For Hospitality… Read more »