When you’re looking for the best people in a tight talent market, you will need to cast a wider net. One option is to interview candidates located outside your area. The cost of bringing candidates to your location for an interview may be prohibitive for all but the highest-level positions or for anything except the… Read more »
Tag: Hotel And Tourism Management
Should You Be Texting Your Guests?
While texting is hardly new, businesses may be reluctant to jump on board for fear that they will alienate their customers. But by all indications, when it comes to texting in the hospitality sector, guests welcome the convenience of texting – provided that they have opted in to receive messages from you and you make… Read more »
Be Prepared to Meet the Needs of International Travelers
A growing larger portion of hospitality revenue comes from international travelers. By considering and preparing for their unique needs, you can encourage repeat and referral business and develop a steady stream of business. Consider the many factors involved in pleasing international customers. The most important are to speak their language, understand their culture and accommodate… Read more »
Focus on Talent and It Will Lead to a More Diverse Staff
Building a diverse staff is a frequent goal of leaders in the hospitality business. But how can you reach out to a broad range of people without sacrificing the high standards you have for your staff? It may not be as challenging as you think to attract highly qualified diverse talent to your hotel or… Read more »