Word of mouth is one of the most powerful marketing tools for a hotel. And now, travelers can simply pull out their phones to check a hotel’s reputation before booking. So, it can be devastating when a hotel loses stars on review sites like TripAdvisor, Google, or Yelp. Aside from offering the best quality service,… Read more »
The property management – tenant relationship hasn’t always enjoyed a great reputation. Add a pandemic to the mix, and it’s a recipe for some serious bad blood. Because of this, management will have to go the extra mile to accommodate residents’ complicated schedules, health worries, and financial insecurities. Because when it’s time to renew leases… Read more »
One of the first lessons to learn in the hospitality industry is that you can’t please everyone. What’s too cold for one guest is too hot for another. One person’s nicely seasoned meal is too bland for the next diner. The trouble is that the customer who would once complain to his brother-in-law about his… Read more »