Comfort Food – How Are You Defining It for Your Customers

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Diners increasingly look for food that reminds them of home, but without the time and effort it takes to prepare it themselves. Does that mean you can plop some meat and potatoes on a plate, just like mom used to make? Perhaps. But chances are your kitchen can turn out product that is a bit… Read more »

Scare Away Job Candidates With This Application Process

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If you’ve tried to hire lately – and let’s face it, hiring is an ongoing process in the hospitality industry – you know it’s a job-seeker’s market. Unemployment is at an all-time low, meaning employers need to court candidates, streamlining the hiring process and smoothing out any speedbumps that can scare off prospective employees before… Read more »

A New Revenue Source for Restaurants – Co-Working

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Have you heard about the rise of co-working in the business world? Co-working spaces are useful when someone needs an off-site space where they can focus or for freelancers who either want a break from working at home or are interested in the resources and comradery a co-working space can offer. Have you ever considered… Read more »

Your Reputation Matters (Even More Than You Think!)

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In a tight job market, you can’t afford to leave any stone unturned when it comes to attracting and retaining talent. Don’t underestimate the importance of your employer brand and reputation among job seekers. How Large Is the Impact of Reputation? A recent report indicated 89 percent of job seekers say reputation matters a great… Read more »

8 Critical Questions to Ask a Recruiting Firm BEFORE You Hire Them!

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The benefits a recruiting firm can bring to your hospitality business are virtually without limit. But it’s essential you choose the right firm for best results. The only way to ensure success is by interviewing potential recruiting firms as you would a job candidate. Below is a list of eight essential questions you need to… Read more »

Where Do You Go (in Your Career Search) When You Don’t Know Where to Go?

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As a hospitality professional, you know there are many opportunities in the industry. Getting a little expert advice can help you make smarter career decisions – whether you’re looking for your first management position, changing industries, juggling offers or hoping to relocate to a highly desirable location. You may have questions like: Which opportunity is… Read more »

Consumers Will Pay for Higher-Quality Food. What Do You Need to Provide?

Increasingly, consumers focus on quality over quantity. Diners are less likely to go through a drive-thru several times a week than they are to make the time to dine in a full service or fast casual restaurants with a reputation for top-notch service and high-quality food. What do these quality-seeking diners expect? Locally Sourced Products… Read more »

Balance Turning Over Tables with Increasing Dwell Time

During your busiest times, you want to turn over tables quickly to get more checks and get more customers in the door. But at other times, you may prefer that customers linger a while to enjoy themselves (and spend more money). In this post, we’ll discuss how you can control the length of time a… Read more »

Customer Loyalty Will Again Become a Focus of Restaurants

Over the last few years, restaurants have scrambled to keep up with customers who moved from one business to another, depending on where they had Groupon, Living Social or other coupons. The initial selling point for Groupon was that diners would come once at the promo rate and return at full rate once the restaurant… Read more »