Can You Evaluate Servers When They Don’t Receive Tips?

Using tip totals as a measure of server quality is far from exact. You’d have to learn a lot more about why their tips are so high or low to be at all fair or accurate. Are they incompetent but super friendly? Being punished for the sins of a shoddy kitchen? How can you correct… Read more »

Automation Could be Coming to Your Next Restaurant

One potential side effect of the rise in minimum wage is the increase in automation in the restaurant industry. Is it something you should adopt for your business? Machines take no sick days (unless they have mechanical issues), are never late and don’t get tired – all great advantages. But is it worth possibly losing… Read more »

Is Your Restaurant Built to Survive a $15 Minimum Wage?

California lawmakers have approved the $15 minimum wage and other states are probably not far behind. Is your restaurant ready to adapt to this increase? Can you put together a strategy to survive and even thrive in this challenging new reality? Laws will vary from state to state, but in California employers are not permitted… Read more »

How Are Restaurants Embracing the Craft Beer Boom?

The craft beer trend shows no signs of slowing down. For restaurants, this can represent a boom or a bust – depending on whether you find a way to incorporate it into your business model, or ignore it, thinking it’s a passing fad. Why should you embrace the craft beer boom? Simply put – larger… Read more »

Customer Loyalty Will Again Become a Focus of Restaurants

Over the last few years, restaurants have scrambled to keep up with customers who moved from one business to another, depending on where they had Groupon, Living Social or other coupons. The initial selling point for Groupon was that diners would come once at the promo rate and return at full rate once the restaurant… Read more »

Hottest Hospitality Recruiting Trends for 2016

The new year is getting off to a rapid start. Do you have the talent you need to be ready for your busy season? The talent market continues to be tight, with more competition for the strongest candidates. In the coming year, employers will have to work a bit harder to find and attract the… Read more »

Recruiting Challenges for 2014

Are You Ready to Meet the Challenge of Recruiting in 2014? written by Dana Baith VP of Recruiting – Horizon Hospitality Government agencies, industry publications and travel associations are all shouting the good news…”The hospitality industry (especially the hotel sector) will continue to see an increase in business during the coming year.”  Obviously that means… Read more »

Interview Tips for Hospitality Industry Professionals

Congratulations – you’ve been invited in for an interview with a leading hospitality employer.  This opportunity really has potential, and you want to nail the interview. Now what? Review this list of tips to make sure you have all your bases covered: Revisit your résumé. Make sure you know dates of employment, responsibilities, professional accomplishments,… Read more »

Horizon Hospitality – A Full Range of Recruiting Capabilities for Restaurants, Private Clubs, Hotels and Resorts

As a former hospitality industry executive, I know that selecting the best firm for your specific search is never easy.  But whether your recruiting needs are immediate, specific or just plain difficult-to-fill, Horizon Hospitality is the best choice for your company. With a vast database of top-tier hospitality industry professionals, we have the capabilities to recruit… Read more »

EEOC Files Suit Against Employer Requiring Credit Checks

EEOC Files Suit Against Employer Requiring Credit Checks We recently learned that the EEOC has filed suit against an employer which allegedly rejected job applicants based on their credit history, with a “significant disparate impact” upon African Americans. According to the New York Times, “sending a sharp warning to employers nationwide, the Equal Employment Opportunity… Read more »