I just find myself with too much time on my hands throughout the day!” Is it safe to assume that this statement has rarely, if ever, been muttered by leaders and managers in today’s professional environment? In fact, “being busy” is often worn as a prideful badge of honor. It is a popular statement in… Read more »
Blog
Robotic Butlers and Other Hospitality Trends to Get Excited About
Just when you think you’ve seen everything in hospitality technology, along come additional innovations in the form of robotics, virtual reality and smart technology. What shows promise for your business and what should you keep an eye on? Will being an early adopter help you to remain ahead of the competition? Consider these innovations: Robotic… Read more »
Is Vegan Cuisine a Real Trend – Why Do Your Consumers Enjoy It?
Increasingly, diners are turning to a plant-based diet. Citing lack of dining-out resources in many cities, they choose to eat at home. If you can provide dishes that are both plant-based and delicious, you can make loyal followers of vegan diners and expand the palettes of customers who had no idea that meat-free dishes could… Read more »
What Can a Hotel Do With Its Customer Data to Improve the Relationship?
Collecting data is a waste of time if you don’t leverage that data into creating a better customer experience, improved processes and repeat visits. Using Customer Relationship Management software (CRM) that keeps all of your data in one place can help you to operate more efficiently. Begin With the Basics: Acquire basic guest data. Keep… Read more »
Horizon’s Newsletter (Mar/Apr 2018)
A Revamped Interview Process Helps Candidate Retention
Often the interview process is focused exclusively on getting a top prospect on board, with little thought put into keeping them with your company for the long run. What new interview tools could help you to that end? Focus on understanding. By really getting to know candidates, you can better see who will fit into… Read more »
What Are the Pros and Cons of Using Facial Recognition Technology in Your Restaurant?
Facial recognition is growing increasingly common. As hackers get smarter and are capable of bypassing even the most secure passwords, facial recognition is being used on smartphones like the iPhone X and more are sure to follow. How can you use this technology in your restaurant? Should you? Consider the experience of restaurants that have… Read more »
Leadership Assessment
Countless books and articles exist discussing the qualities of managers and leaders and whether the two differ, but little has been said about what happens in the thousands of daily interactions and decisions that allow leaders to get the best out of their people. Start with this premise: We do not see things as they… Read more »
Is Your Company Ready to Grow BUT Your Hiring Process Isn’t?
When your company is in growth mode, getting the right people in place quickly is critical to your success. But if you are using an outmoded hiring process, you will have trouble keeping up. Here are some ideas to keep your hiring on track. Ask for help. One of the best sources for new employees… Read more »
What Can You Do to Make Your Hiring Process as Easy as Possible?
Hiring is increasingly competitive. Making the process easier on applicants and more efficient for yourself can ensure that you spend your time more productively, keep the interest of top talent and ensure you hire and retain the best people. Make it easy to apply. One of the biggest problems is application abandonment. This can occur… Read more »