If your restaurant is already on OpenTable, does it make sense to be on Resy as well? If you are unfamiliar with Resy, it’s a restaurant reservation and wait list system recently launched by Airbnb. Resy offers simple-to-use software that includes everything from table management to online bookings and POS integration. How does it work?… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in Hostfully Vacation rental managers need to be a jack-of-all-trades. From marketing and advertising, to scheduling, guest communication, cleaning, and concierge services, the list of “things you need to know” can feel endless. Scott Samuels of Horizon Hospitality, a national hospitality recruiting firm, notes that “service still… Read more »
Many restaurant professionals worry about the impact that automation could have on the restaurant industry. Will innovations remove the personal touch from diner interactions? Will you need to recruit differently to find people with both restaurant expertise and a degree of tech-savvy? But lost in these concerns is the idea that technology can bring positive… Read more »
There is no shortage of technology available for hotels now, but which of the many available options are going to deliver a WOW experience for the guest? Begin by putting yourself in your customers’ shoes. What do they want most? Convenience Guests want to check in and out when it suits them. They don’t want… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in The Wall Street Journal People who perform poorly in certain tasks often aren’t aware of their shortcomings, but there are signs if you learn how to look for them It starts with an uneasy feeling: You’re left out of meetings you used to attend. The boss… Read more »
You probably keep up with online feedback of your restaurant or hotel on common review sites to see how your service rates, but have you checked how you’re doing on Glassdoor? You provide the exceptional service you do because of the quality of people you hire. Are you sure your Glassdoor rankings aren’t impeding that… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted Chain Restaurants Magazine. In an age when Millennials are prone to living and eating via multitasking, food alone may not be sufficient to keep them engaged. Punch Bowl Social “identified a niche, the social eating market, and executed at a high level,” says Scott Samuels, the Leawood,… Read more »
As automation increases in the hospitality industry, the way in which you recruit may be impacted. Your hotel or restaurant will need to hire people with different kinds of skill sets or retrain current employees people who show signs of potential and willingness for development. Are robots taking our jobs? In a word, no. But… Read more »
MEDIA RELEASE FOR IMMEDIATE RELEASE CONTACT: Ronald R. Magas, President Magas Media Consultants, LLC (203) 445-8981 C: (203) 685-8082 Email: rmagas@charter.net LEAWOOD, KS — October 4, 2017 – Horizon Hospitality, the premier hospitality industry executive search firm in North America has opened new regional offices in Scottsdale, Arizona and West Palm Beach, Florida to meet… Read more »