Just when you think you’ve seen everything in hospitality technology, along come additional innovations in the form of robotics, virtual reality and smart technology. What shows promise for your business and what should you keep an eye on? Will being an early adopter help you to remain ahead of the competition? Consider these innovations: Robotic… Read more »
Increasingly, diners are turning to a plant-based diet. Citing lack of dining-out resources in many cities, they choose to eat at home. If you can provide dishes that are both plant-based and delicious, you can make loyal followers of vegan diners and expand the palettes of customers who had no idea that meat-free dishes could… Read more »
Collecting data is a waste of time if you don’t leverage that data into creating a better customer experience, improved processes and repeat visits. Using Customer Relationship Management software (CRM) that keeps all of your data in one place can help you to operate more efficiently. Begin With the Basics: Acquire basic guest data. Keep… Read more »
Facial recognition is growing increasingly common. As hackers get smarter and are capable of bypassing even the most secure passwords, facial recognition is being used on smartphones like the iPhone X and more are sure to follow. How can you use this technology in your restaurant? Should you? Consider the experience of restaurants that have… Read more »
When your company is in growth mode, getting the right people in place quickly is critical to your success. But if you are using an outmoded hiring process, you will have trouble keeping up. Here are some ideas to keep your hiring on track. Ask for help. One of the best sources for new employees… Read more »
The line between eating out and dining in continues to blur. Home delivery or pickup is available from even many upscale restaurants. People prepare restaurant quality meals from kits that boast fresh ingredients and no waste. The latest development in this trend is the addition of increasingly sophisticated technologies. Where it was once necessary for… Read more »
Scott Samuels, CEO of Horizon Hospitality, was quoted in Career Planners – First-Time Jobseeker’s Guide. “According to Scott Samuels, founder & CEO of Horizon Hospitality, a company’s culture is more about the personality of a company. However, he says it’s difficult to ascertain through a question and answer session during an interview. “Culture needs to… Read more »
According to a survey from American Express, 90 percent of travelers appreciate when a travel service company strives to customize their experience based on their preferences, while 76 percent of travelers agree the level of personalized customer service they receive while traveling can really make or break their trip. Use the following tips to improve… Read more »