Hotel managers seeking ways to enhance customer experience may find guests enjoy personalized service, but they don’t want to see it. In other words, they want you to be concerned about their welfare, but don’t want you hovering. Here’s how you can give your clients the kind of custom and seamless service they expect, encouraging… Read more »
The growth of the craft beer trend shows no signs of slowing. This presents an opportunity for private clubs to pair these popular beers with their most popular menu items. Craft beers are perfect for pairing because they are so hearty and robust that they go well with many types of food. Many craft beers,… Read more »
In a highly competitive hotel recruiting market, communication is key. There are so many places in the application process where you can lose track of candidates. It’s vital they know where they stand every step along the way if you want to keep them engaged. Here’s how you can set your company apart. Put Yourself… Read more »
Part of your competitive advantage in attracting event planners to your hotel is the quality of the accommodations you have to offer. Planners want to see that you have clean, comfortable rooms, and meeting and conference space that can handle their needs. Making a great impression can be a major factor in bringing new and… Read more »
If your boss or manager sense that you’ll soon be on the way out, you may suddenly find yourself “Being excluded from important department meetings that you are customarily included in,” according to Scott Samuels of Horizon Hospitality. Samuels said a sure sign you’re about to be fired is finding a listing on an internet… Read more »
Virtual restaurants? Now what are we being expected to keep up with? When you’re operating a restaurant – trying to keep and attract diners, keep food costs under control, recruit top restaurant executives and staff – you’ve already got your hands full. But keeping on top of trends is worth it, in part because it… Read more »
Existing customers spend 67 percent more than new customers. How can you inspire them to return? Customers who have visited your hotel before know what to expect. Hopefully, they were happy with their last stay. Considering that most people are risk-averse, if you please them once, they know they can count on you to treat… Read more »
MEDIA RELEASE FOR IMMEDIATE RELEASE CONTACT: Scott Samuels, CEO Tel: (913) 333-3190 Email: scott@horizonhospitality.com Web: www.horizonhospitality.com Horizon Hospitality’s Strong Growth Leads to Regional Office Expansion in Scottsdale OVERLAND PARK, KANSAS – April 9, 2019 Horizon Hospitality, the nationwide leader in executive search for the hospitality industry is expanding their regional offices in Scottsdale, Arizona to… Read more »
Increasingly, consumers are turning to technology to take care of basic daily tasks. If you want your restaurant to be part of this technological revolution, you must make it easy for your customers to order meals from computers or mobile phones. It’s also essential that you keep them informed on what you have to offer.… Read more »
Facial recognition software is growing more prevalent and more accurate. Does it have a place in your hotel? Used properly, it has the potential to increase revenue and provide a better guest experience. Here are a few areas to consider its impact on your business. Improving Security Facial recognition software can prevent loss by… Read more »