Whether you attribute it to the economy or just want to blame the Millenials, the numbers don’t lie. Job hopping has been on the rise for the last decade. And in the hotel industry, it is even more common. If everybody is doing it, it isn’t a big deal. Right? Maybe. Maybe not. Although many… Read more »
Word of mouth is one of the most powerful marketing tools for a hotel. And now, travelers can simply pull out their phones to check a hotel’s reputation before booking. So, it can be devastating when a hotel loses stars on review sites like TripAdvisor, Google, or Yelp. Aside from offering the best quality service,… Read more »
Today’s travelers are increasingly aware of the carbon footprint that their travel has. Unsurprisingly, hotels are investing in sustainability initiatives in response. Existing hotels are being refitted and new hotels are being built with energy-reducing technology. But are these physical changes enough to significantly improve hotel sustainability across the industry? Unless the entire hotel team… Read more »
Hospitality companies have been collecting data about their guests for years. But that data is basically useless if it’s collected haphazardly and nobody can interpret it. Most people don’t get into the hotel industry because they love data and statistics, and there aren’t enough people that can utilize this data properly. This is where a… Read more »
With record unemployment, it’s natural to assume that hiring for hospitality positions is a cakewalk right now. But COVID-19 presents so many unique challenges that make the hospitality job market tricky to navigate. There’s no precedent to guide the strategies of both job seekers and employers, leaving many to rely on broad assumptions. Here are… Read more »
Many hotels have been open for a few months now amid the pandemic, and they have come up with a myriad of innovations to keep guests safe. Some new procedures are a bit cumbersome, like in-lobby temperature checks. But others have proven convenient, even enjoyable, for hotel guests and employees. So which changes will have… Read more »
While the pandemic itself won’t be around forever, it will have some long-lasting effects on how travelers approach making their plans. Of course, sanitation and safety will be a major concern for travelers when they venture out to a hotel. But, what else will be at the top of hotel guests’ minds during, and even… Read more »
In the last three months, 76% of travelers have made major changes to plans due to COVID-19. Once appealing quick weekend trips might not seem worth the trouble right now, especially if guests are hesitant to venture out and explore their destinations. But people have been stuck at home for months and are looking for… Read more »
As hotels begin reopening, it’s essential for management to have a COVID-19 outbreak prevention plan. Taking a multi-pronged approach can ensure best practices are followed and that every possible measure is taken to prevent infection. Educating Employees Begin by educating your employees. It’s natural to assume that everyone has been following best practices to reduce… Read more »
There is a dual-pronged trend among younger consumers – minimalism and making travel a priority. They want to accumulate experience rather than stuff. That means that they are willing to spend more while on the road to make their travel experience exceptional, but not by stuffing their suitcases with gift store tchotchkes. As a leader… Read more »