A single bad hire can cost an employer up to 30% of the individual’s first year compensation. In the hospitality field, damages can go farther and wider. One bad hire touches so many people – both customers and employees, that there is no telling how far the ripples will extend. Impact of Bad Hires Employees… Read more »
Category: Employer Resources
Using Assessments and Pre-Screening Tools to Hire the Best Talent
Screening resumes and interviewing is only the start of the hiring process. Both are subjective and prone to human error. Adding screenings and assessments can help to uncover a candidate’s hidden talents and problem areas in an objective manner. But screenings are just a tool. Assess the information you glean from them along with the… Read more »
The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key
Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience, often including negative reviews on social media – which can have an even stronger impact on your business. Hiring people who are customer-focused and have… Read more »
Creating Exceptional Teamwork between your Front of House and Back of House Staff
A little friendly rivalry between the front and back of the house is to be expected – even welcome. But when it begins to have a negative impact on daily restaurant operations, it’s time to bring the two sides together and remind them of the importance of working together. Hold Regular Staff Meetings. Meet at… Read more »
The 5 Most Effective Ways of Retaining Top Talent Within Your Hospitality Company
The hospitality industry is notorious for its high turnover rates. Industry veterans accept this as inevitable to a degree. But when you are filling a key position or can identify an especially talented employee, consider taking the time to create strategies that will allow you to develop and hold onto your best people. Here are… Read more »
Temperamental Executive Chefs: Are They Worth the Drama?
The short answer is no. While the Gordon Ramseys of the world make for great television, a drama king or queen is not the key to a restaurant’s success. That’s not to say that a chef should not have personality – a bit of charm and charisma can go a long way toward getting things… Read more »
Is the Golden Rule Selfish?
Since childhood, we have all been raised by the Golden Rule: “Do unto others as you would have them do unto you.” Many would cite this ethical code as one of their aspirations by which to live, both personally and professionally. The problem with the Golden Rule? It implies the basic assumption that other people would like… Read more »
The MANY benefits of Applicant Tracking Software for Your Hiring Process
The MANY Benefits of Adding an Applicant Tracking Software to Your Hiring Process. The more hiring you do, the tougher it is to manage the administrative details. In the hospitality industry, hiring is a constant. Demand at resorts ebbs and flows with the seasons. It’s impossible to keep up and still handle the administration that… Read more »
5 Reasons to Treat Job Seekers as Potential Customers
In any business, establishing and maintaining a good reputation is the key to success. In hotels and restaurants, reputation is especially important. New customers come from many sources – travel agents, Internet, social media, word of mouth. Why is it so important to you treat job seekers as potential customers? 1. They May Already Be… Read more »
Restaurant Management: Stop Losing Your Top Performers
Why do hospitality employees – including top-performing talent – feel the urge to flee? The top two reasons cited by industry experts are: They don’t feel valued by their employers, and, They feel underpaid as well as underappreciated. Well, that explains a lot. But the good news is if you are in restaurant management: You… Read more »