As a hospitality professional, travel may seem simple to you. For vacationers who may only travel once or twice a year or business people juggling a lot of demands, managing all the details involved in leaving town can be frustrating and confusing. Make the process just a little simpler, and guests will reward you with… Read more »
Luxury hotels can be difficult to staff well. You must hire people who are both comfortable interacting with well-off or celebrity guests, and committed to delivering a memorable experience to each and every one of them. It’s not easy. Guests of upscale hotels bring high expectations and can be demanding. They are accustomed to only… Read more »
What is your restaurant clientele like? Do they enjoy the finer things? Are they willing to pay a premium for them? A private onsite locker for wine and liquor may be just the perk they need to continue coming back to your establishment. After all, what would make them feel more welcome than providing a… Read more »
The best way to exceed client expectations is to really dig into their experience, not just with you, but in the industry in general. Of course, you speak to them regularly, but try to do a deep dive at least once a quarter so you can adjust for the seasons and adapt to any changes… Read more »
Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them… Read more »
Your managers can really set the tone for your restaurant, hotel or resort. They can be instrumental in your success – or failure. If your recruiting process does not include objective tools that reduce personal bias, you’ll miss out on hiring for skills that are crucial to your company’s growth and success. That’s why it’s… Read more »
When was the last time you were surprised in an interview? If you can’t remember, it may be time to develop some new questions or take a fresh approach. In some industries, candidates can interview poorly, but still excel on the job. That is seldom the case in the hospitality industry. Some of the very… Read more »
Relocating for your career can be exciting and often lucrative. But have you considered all of the factors before making the move? It’s rare to be offered a relocation package in many industries unless you are very high up the corporate ladder. Assuming that the venture will be on your dime, here are some questions… Read more »
With all the time and energy that’s put into hiring, you would think employers would focus more on keeping great people. But like in many relationships, some restaurant and hotel managers often take their best people for granted. Why? They get the job done, they don’t need a lot of management and they are drama-free.… Read more »