The situation with Coronavirus/COVID-19 is changing rapidly. The restaurant industry is one of the hardest hit. It’s not hard to understand why. People linger in close quarters in restaurants for extended periods, so it’s not ideal for social distancing. But diners enjoy eating out, and restaurant employees need to work. What Changes is Coronavirus Likely… Read more »
Seniors and their loved ones count on the skill and compassion of the caregivers in your senior living facility. But just like family members, professional caregivers can experience burnout from a job that is physically and emotionally taxing. Here are the signs to look for and what can be done to treat or prevent it.… Read more »
Upselling can take place at any point in the process. Opportunities arise from the moment the reservation is made through check-in and beyond. Front-desk and pre-stay upselling often go hand-in-hand. Ideally, it is a team effort. The pre-stay period is especially ripe for preselling because employees are not faced with a long line of check-ins they… Read more »
The market for non-alcoholic drinks is growing. Reasons for sobriety are wide-ranging and can include health, religion, addiction recovery or just a commitment to being the designated driver for the evening. If you want to attract non-drinkers to your bar or restaurant, it’s important to give them options. Sure, you can offer soda, water, or… Read more »
Families have changed throughout the years. Parents are more engaged and likely to prioritize family time. Typically, they no longer leave the kids home while parents go to the club. This can be attributed to the growth of families where both parents work and share more equally the joys and responsibilities of raising their children.… Read more »
Bargain travelers love Online Travel Agencies (OTAs), but hoteliers and even seasoned travelers frequently don’t. They give travelers little control over their experience. Hotel executives hate the high commissions they must pay and their inability to market based on service and amenities rather than just on price. This change is particularly challenging for boutique hotels… Read more »
For decades individuals from the Northeast and Midwest retired to the tropical south. Specifically, regions such as Florida or the Gulf states. And why not? It’s like living your vacation dream! Sunny and warm year-round, easy access to beaches and resorts – what more could a retiree ask for? But it doesn’t take long to… Read more »
Travelers look for accommodations that are like home but better. And in 2020, people increasingly automate their homes. They want to bring that experience with them on the road. They wish to be able to stream the same entertainment they do at home. They want to control light and temperature from their smartphones, and they… Read more »
Big changes are coming up in the restaurant industry in the next ten years. Why not get ahead of the curve and begin implementing them now? The last ten years have seen both low tech and high-tech innovations. On the one hand, diners looked for locally sourced, organic and plant-based meals. A trend on the… Read more »
If your hotel is in a location that tends to attract summer vacationers or bring in conferences and conventions when the weather is nice, you may find that the winter season is slower than you’d like. But you still have the same number of rooms to fill and similar expenses. How can you keep your… Read more »