Those unfamiliar with interim management may incorrectly equate it with temporary staffing. While temporary or contract staffing can range from filling in for short-term absences to bringing on highly skilled specialists on a project basis, interim management is more strategic. They are there to provide continuity, stability or at times, act as a change agent.… Read more »
Just a few years ago, Domino’s Pizza business was suffering. Sales were down. Customers were complaining about the quality of the pizza. It seemed virtually impossible that the company could recover from these setbacks and their negative perception in the market. That is up until their new CEO, Patrick Doyle, joined the company. He is… Read more »
What happens when the “me generation” enters senior living? They expect a lot more from providers and properties. Many boomers are fresh off caring for their aging parents and have seen how difficult it was for everyone involved, particularly for those “silent generation” members who were reluctant to leave the homes they worked so hard to pay off… Read more »
Increasingly, travelers expect to see a significant part of their stays automated. On the one hand, automation can seem impersonal, but the reality is that it can drive a frictionless hotel experience by taking care of a lot of administrative tasks, allowing your employees to add the personal touch that can set your hotel apart. If a guest… Read more »
Summer of 2019 was the summer of hard seltzer. Everywhere you went this year, from bars to the beach to sporting events, you were bound to see someone with a can of White Claw or Truly (these two brands dominate with an 85% combined share of the market). What restauranteurs want to know is whether the popularity of hard seltzer is just a fad, or will… Read more »
Just because individuals are part of an aging population doesn’t mean that they are ready to spend their days in a recliner. Seniors in good health often enjoy being active. Keep them engaged by providing a variety of options to accommodate different interests or abilities, but you might be surprised how many kinds of adventures seniors are eager to take on. Here are some popular options for your… Read more »
[Scott Samuels, CEO of Horizon Hospitality, is quoted in a recent article by Hospitality Technology] Expedia Group and Marriott International announced that as part of a new agreement signed in April 2019, Expedia Group will become the exclusive global optimized distributor of Marriott’s wholesale rates, availability, and content to a network of global travel providers,… Read more »
Airbnb is a growing threat to the hotel industry. Many people choose Airbnb for travel accommodations because they enjoy the homey experience it offers. It can make them feel less like a tourist at a destination and more like a resident. There are a couple of ways for hotels to approach this competition – compete on their terms or your own. For example, the difference that technology and personalization can make. Technology One of… Read more »
As the population ages, senior living communities continue to grow. But many residents are still healthy and vibrant and interested in taking an active role in their dining experience. Just because someone is no longer able to live independently doesn’t mean they want to give up all control. They look for more than bland, cafeteria-style… Read more »
Business coach Peter Drucker dispensed some sage advice that still rings true decades later: Do what you do best and outsource the rest. What comes to mind when you hear that mantra? An immediate list likely appears of all the tasks you know are not the greatest use of your efforts and energy. In the… Read more »