No one needs to tell you how hard restaurants have been hit by the pandemic. But many have been able to rise to the challenge with takeout and delivery options. These have proven to be a win-win for restaurateurs and diners. But contact-free interaction and pre-paying have also allowed customers to enjoy dining-in at their… Read more »
One of the most challenging factors in managing a senior living facility is the ongoing uncertainty, especially in light of the COVID-19 pandemic. In senior living facilities, they are facing challenging times the most uncertainty they’ve seen in years, possibly ever. Will the resident population grow or shrink? Can you find the people you need… Read more »
There is a dual-pronged trend among younger consumers – minimalism and making travel a priority. They want to accumulate experience rather than stuff. That means that they are willing to spend more while on the road to make their travel experience exceptional, but not by stuffing their suitcases with gift store tchotchkes. As a leader… Read more »
Increasingly consumers are seeking a lower-impact, more sustainable way of eating. This focus is long overdue. The average American man eats nearly double the protein he needs, much of that in animal protein, which has a heavy impact on the environment. Beef production requires 20 times the land and emits twenty times as much greenhouse… Read more »
Today’s club members are likely to have a much different attitude than those in previous decades. Country clubs were once primarily the purview of men only who might bring their wives and children in for tennis lessons or a family dinner (dressed up, of course). The atmosphere was one of dark wood, leather chairs, accompanied by cigars and lavish meals. Modern clubs are more inclusive, or they need to… Read more »
In previous blogs, we have discussed the importance of gathering customer data to deliver a better experience and to maintain your customer base. Once you have collected that data, it becomes your responsibility to protect it. A reputation for careless handling of data can hurt your hotel’s business, so make data security a priority. How… Read more »
Would you like data with that? The fast-food market has always been competitive, but in a time when in-person contact is being kept to a minimum, the popularity of the low-contact drive-thru experience is growing even faster. How can restaurants keep or increase their market share? By leveraging tech in every customer encounter. What does… Read more »
To my fellow Hospitality Professionals, Just three months ago, the unemployment rate was at an all-time low of 3.5%, and it was a candidate’s market. Now, as I write this, the unemployment rate is hovering around 20%, and the hospitality industry is feeling it the most. We are watching our industry and its needs change… Read more »
As many as five generations are working together and nowhere is that as noticeable as in senior living communities. Residents are most likely of the Greatest Generation or early Baby Boomers. At the same time, the newest employees are Generation Z, just out of high school, or even working part-time after class. GenX and Millennials… Read more »
Coronavirus is having a devastating impact on the hotel industry. It can be overwhelming to think about for those in the field. But the industry has been hit hard before – SARS, 9/11, H1N1, multiple recessions – and they have always bounced back. It won’t be easy, and it may take time, but the hotel… Read more »